FAQ

Login & Registration

How do login to my account?

To login, click the ‘Login’ button on the top right hand side of the page, and enter your email address and password. If you have forgotten your login details, please contact enquiries@wholesalepak.com.au & we will reset your account.

What are the benefits of registering?

Registering is an amazing function with a number of benefits.

• Your details will be stored on our system, which means that they won’t have to be re-entered each time you make a purchase. This allows faster and easier future shopping.

• You will have access to our Fast Shop option, which enables users to view past orders & add them to the cart in one click.

• You will receive early notification of product specials & promotions, and exclusive access to great deals.

What I do if I lost my password and or username?

If you have forgotten your password, there are two ways to reset it:

1. Click the ‘Login’ button on the top right hand side of the page & select ‘forgot my password’. We will send you an email with a temporary password, which can subsequently be changed.

2. Alternatively, you can contact us (enquiries@wholesalepak.com.au), & we will reset your password over the phone.

Ordering & Payment

How do I place an order?

 

Is there a minimum order value?

Yes. The minimum Total Order value is $99 (ex GST & Delivery). This allows us to apportion the shipping cost over a larger basket of goods, thereby reducing the amount payable by our customers & guaranteeing the most competitive prices.

How do I get a tax invoice?

After your order has been processed, we will email you a tax invoice and the original copy will accompany your order.

What payment methods are accepted?

We accept Visa, MasterCard, American Express, Diners Club, PayPal, Electronic Funds transfer (EFT) and Cheque. Orders will be processed immediately after payment has been received.

Can I use PayPal?

Paypal is a universally recognized payment method, which offers safety and security. To pay using Paypal, select the “paypal” option on the checkout screen. Following this you will be redirected to Paypal’s website to complete the transaction. If you have an existing Paypal account, you will be prompted to enter your username and password, & finalise the payment.

Delivery

How can I check the status of my order?

As a general rule, orders are dispatched within 48 hours of receipt. If your restaurant is located in a capital city metro area, your goods will be delivered 2-3 days later. To obtain a more accurate estimate of the delivery date, go to Shipping, or call us on (02) 8068 2455.

How long does delivery take?

We use a network of express couriers to get your order to you as soon as possible. For further information on estimated transit times, go to Shipping, or contact us on (02) 8068 2455

Can you deliver to a PO Box?

Unfortunately, we cannot deliver to a PO Box. Please note: If your restaurant is not open during normal business hours, we can leave the goods in a safe place on the premises, or deliver to a residential address.

What happens if the goods are delivered when closed?

If your business is not open during normal business hours (Mon-Fri, 9am-5pm), you must provide alternative delivery instructions at the time of placing the order e.g. authority to leave if unattended, permission to deliver to a neighbour or a home address. A failure to do so may result in delays, & the imposition of a redelivery fee if the transport company is forced to attempt another delivery.

General questions

Is there a return policy?

Yes. If the goods received are defective or not fit for purpose, a full refund or replacement will be provided. Please note that products cannot be returned due to change of mind or incorrect choice.

Do you have to be a business to order?

No. Our products are sold to a range of businesses, including cafes, hotels, take away shops, fast food outlets, clubs, pubs, bistros, coffee bean distributors, car wash businesses, cleaning contractors, education providers, catering companies, offices, personal or home use & more.

CUSTOM PRINTING:

Ordering?

At Wholesale Pak we have the propensity to provide custom branding on your packaging supplies. This can be an affordable cost effective way to market and brand your product.

• Cups

• Napkins

• Boxes

• Plates

• Other products

We would love the opportunity to add value to your business and help you increase sales through branding. If you would like your organisation to stand out fill in the form below and one of helpful staff will be in contact shortly!